Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“Subscriber”, “you”) and Starboard Solutions Pty Ltd[ABN: 12 345 678 901] (“Vela”, “we”, “us”), governing your access to and use of the Vela platform (getvela.au) and associated services.

By clicking “I agree”, starting a free trial, or using the service, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use Vela.

• You must be at least 18 years old to create an account.
• If you are registering on behalf of a business, you warrant that you have the authority to bind that business to these Terms.
• Each seat covers one authorised user. Sharing login credentials between multiple people is not permitted.
• You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

Vela is a business productivity tool that uses artificial intelligence to automate administrative tasks including email inbox management, invoice-chasing via Xero, and booking slot management. The service is provided “as is” and “as available” subject to these Terms.

What Vela is not: Vela is a software tool, not a professional services provider. We are not lawyers, accountants, bookkeepers, or financial advisors. Nothing Vela produces constitutes legal, financial, accounting, or tax advice. You are responsible for reviewing and approving any output before acting on it.

You agree not to use Vela to:

• Send spam, unsolicited bulk communications, or harassing messages.
• Process, transmit, or store unlawful content, or content that infringes third-party rights.
• Reverse-engineer, decompile, or attempt to extract the source code of the Vela platform.
• Resell, sublicense, or provide the service to third parties as a service — except subscribers on the MSP plan who are expressly permitted to manage Vela tenants for their clients.
• Systematically extract data from the Vela platform for purposes other than your own business use.
• Circumvent, disable, or interfere with security features of the platform.

• Free trial: All plans include a 14-day free trial. No credit card is required to start the trial.
• Automatic conversion: At the end of your trial, your account will automatically convert to the paid plan you selected. We will notify you by email before billing begins.
• Pricing: All prices are in Australian dollars (AUD) and are inclusive of GST where applicable under Australian law.
• Annual plans: Billed upfront for 12 months. If you cancel within 30 days of your annual renewal, you may request a pro-rata refund for the unused months.
• Monthly plans: Billed monthly. If you cancel within 7 days of a monthly billing date, you may request a refund for that month. No refund is available after 7 days.
• Cancellation: You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period. You retain access to the service until then.

Vela uses large language model (LLM) technology to generate email drafts, suggest invoice reminder text, and other content. This output is provided as a suggestion only. You must review and approve all AI-generated content before it is sent or acted upon.

We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose. You are solely responsible for any communication sent under your account, including communications drafted with AI assistance.

You own your data. By using Vela, you grant us a limited, non-exclusive, non-transferable licence to process your data solely for the purpose of delivering the service to you. We do not claim any other right in or to your data.

On cancellation, you may export your data before deletion. See our Privacy Policy for retention periods.

We treat your business data as confidential. We will not disclose it to third parties except:

• To our sub-processors listed in the Privacy Policy, solely to deliver the service.
• As required by applicable Australian law, court order, or regulatory request.
• With your prior written consent.

We target 99.5% monthly uptime for the Vela platform. Current status and incident history are available at getvela.au/status.

If uptime falls below 99% in any calendar month, you may request a pro-rata service credit for the period of excess downtime. Credits must be requested within 14 days of the end of the affected month and will be applied to your next invoice. Credits are your sole remedy for service-level failures.

We may suspend or terminate your account if:

• Payment is outstanding for more than 14 days after the due date.
• You materially breach these Terms and fail to remedy the breach within 7 days of written notice.
• We reasonably believe your use poses a security risk to us or other users.

Where practical, we will give you advance notice before suspension. On termination, your access ceases and data deletion timelines described in the Privacy Policy apply.

To the maximum extent permitted by Australian law:

• Our aggregate liability to you for all claims arising out of or in connection with these Terms is capped at the total fees you paid to us in the 12 months prior to the event giving rise to the claim.
• We exclude liability for indirect, consequential, incidental, or special loss, including loss of profit, loss of data, or business interruption.

Consumer guarantees: Nothing in these Terms limits or excludes any guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless Starboard Solutions Pty Ltd and its officers, employees, and contractors from any third-party claims, losses, or expenses (including reasonable legal fees) arising from: (a) your unlawful use of the service; (b) content you transmit through Vela that infringes a third party’s rights; or (c) your breach of these Terms.

We will give you at least 30 days’ notice of any material changes to these Terms, by email and/or in-product notice. Your continued use of Vela after that notice period constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your account before the changes take effect.

These Terms are governed by the laws of New South Wales, Australia. You and Vela each submit to the exclusive jurisdiction of the courts of New South Wales for any dispute arising under these Terms.

Before commencing formal proceedings, both parties agree to attempt to resolve any dispute in good faith:

1. Informal resolution: Contact us via our contact form. We will respond within 10 business days.
2. Mediation: If unresolved after 30 days of informal discussions, either party may request mediation through a mutually agreed mediator.
3. Court: If mediation fails or is refused, either party may commence proceedings in the courts of New South Wales.